for companies in the following aspects:
Salesforce Service Cloud allows service agents to have an in-depth understanding of customers, from purchase history to preference, family members, recent cases etc. This equip service agents with the knowledge to provide the best service to customers.
Service agents can have a single view of all ongoing cases of customers via Salesforce Service Cloud Service Console. Managers can manage case SLA by KPI monitored from Service Cloud’s data. Efficiency of case handling can be enhanced by automation workflows.
In Salesforce Service Cloud, customer interaction from all channels, including Whatsapp, Facebook, emails, calls, meeting, SMS, Live chat can be responded in a single view with customers 360 and knowledge support as back up. For more, visit (CR for omnichannel)
Salesforce Service Cloud records all orders made by customers as well as the products they own. Products can be related to serial numbers and service contracts.
